FAQ
Can I make an order by fax or telephone?
No.
Is there a minimum or maximum order?
Yes, our minimum order is 1 carton, and our maximum order is 24 (twenty four) cartons. Please note that for first time customers the maximum order is set at 12 cartons. Our cigarettes are for personal consumption only.
How will I know my order was received?
All orders receive an email confirmation at the time they are received.
How can I find out my order status?
After you've placed your order at cheapcigarettesmall.com you will be notified by e-mail when we approve your order.For more information about your order or shipment status contact us via e-mail infocheapcigarettesmall.com.
How can I pay?
All prices in our web store are presented in US dollars and Euro. You can pay by Visa Cards.
Does cheapcigarettesmall.com have a database containing the customer's credit card details?
No.
How is my personal information protected?
We do not give customers’ information to any governmental organization for any reasons.And we do not sell our client list to anyone, at any price.
Does cheapcigarettesmall.com store information on who bought cigarettes online on files?
No, we don't store any information.
Is the quality of the tobacco products sold in your store good?
The quality of cigarettes we offer is the highest quality available on the market. Our tobacco products are made in Europe and satisfy the European specifications and requirements.
Are all parcels send from Europe?
Yes. We send parcels from Europe.
Which countries do you deliver to?
We deliver products to USA and European customers. You must be at least 18 years old to order cigarettes from us.
How long does it take to process and ship my order?
The card holder will be charged at the time of the order. We guarantee to process and ship all orders within 3 business days once your credit card has been validated and upon receiving confirmation of payment for those orders. In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart.
How long does it take for me to get my order?
The average delivery for European cigarettes time to United States and Europe is 21 - 30 days. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the event that you do not receive your packages within 30 days, these packages are declared lost or stolen. It must be approved by official post authority during 10 working days upon our requirement. When approval is completed we guarantee to resend your order according to the terms of delivery time.
Are the shipping times shown at the Delivery Info page guaranteed?
No. Air Mail delivery times can be affected by mailing problems in the destination country.
I bought 9 cartons of cigarettes one week ago and I have only received six cartons. Is that normal?
Yes. The parcels include not more than 1-3 cartons and are shipped separately, so rarely reach destination together.
If I make an order Saturday, when my order will be sent?
Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).
Can I withdraw the order placed with your online store?
You can withdraw your order within 12 hours of its placement.
Is it legal to resell cigarettes ordered from cheapcigarettesmall.com?
No. This is against the law in any country of the world.
Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards.
It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.
